Privacy policy

Last Updated: May 19, 2026

This Privacy Policy describes how Nestwares by Chakraborty (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information. By using our Services, you agree to the practices described herein.

The Data We Collect

We collect information that identifies you or relates to your household.

  • Direct Identifiers: Name, shipping/billing address, email, and phone number.
  • Transaction Data: Records of products purchased and payment confirmations (processed via encrypted third-party gateways).
  • Technical Usage: IP address, device type, and interaction data via cookies and pixels.

How We Share Your Data (The Logistics Bridge)

Fulfillment and Logistics Partners: To ensure the seamless delivery and assembly of your handcrafted pieces, Nestwares by Chakraborty engages trusted third-party service providers and professional assembly networks.

When you opt into specialized services, such as our White Glove Delivery, we share only the strictly necessary personal data, specifically your name, delivery address, phone number, and the dimensions of your order. This data is shared under the lawful basis of fulfilling our contract with you. We ensure that all our external partners are bound by strict confidentiality agreements and comply with current UK data protection regulations, guaranteeing your information is used solely for the execution of your delivery and installation, and never for independent marketing or solicitation.

Because Nestwares By Chakraborty operates as a curated design house, we must share specific data with our high-end fulfillment partners to complete your order.

  • Fulfillment Partners: We share your name, address, and phone number only for the purpose of delivery and assembly coordination.
  • Service Providers: We use Shopify to power our store and professional couriers and external agencies for our "White-Glove" delivery program.

Legal Compliance: We may disclose data to comply with UK law or to protect the rights and safety of the Chakraborty Group.

AI & Automated Decision Making

In 2026, transparency regarding algorithms is paramount.

  • Personalization: We may use AI-driven tools to suggest furniture pieces based on your browsing history.
  • Human Oversight: We do not use fully automated profiling that has a legal or significant effect on you without human intervention.

Your Rights (UK & EEA)

Under the UK GDPR, you have the following rights:

  • Right to Access & Portability: Request a copy of your data in a machine-readable format.
  • Right to Erasure: Request that we delete your data (subject to legal retention for tax/audit purposes).
  • Right to Rectification: Correct any inaccurate details.
  • Right to Object: Opt-out of marketing at any time via the "Unsubscribe" link.

Cookies & Tracking

We use cookies to ensure a seamless "Warm Minimalist" browsing experience.

  • Essential Cookies: Required for cart functionality and security.
  • Analytics: We use Google Analytics (Consent Mode v2 compliant) to understand how our collections and other parameters are performing to continuously improve our services and provide you with better products.
  • Preference: You can manage your cookie preferences via our onsite banner.

Data Retention

We retain your order information for a period of 7 years to comply with UK tax and accounting regulations. Marketing data is retained until you withdraw consent.

Security

While no system is impenetrable, Nestwares employs SSL encryption and Shopify’s Level 1 PCI DSS compliant security to safeguard your transactions.

Contact & Complaints

For all data-related inquiries, or to exercise your rights, please contact our Data Lead: Email: support@nestwares.com