Commonly Asked Questions
We understand that investing in artisanal furniture comes with questions about quality, care, and the journey from our workshop to your foyer. To ensure your experience is as seamless and refined as our designs, we have compiled this comprehensive guide. Here, you will find everything you need to know about our collections, our commitment to environmental restoration and the logistical precision that defines our brand.
If your question isn’t addressed below, please reach out. We are here to help you curate a home that reflects your unique narrative.
Product Information
What materials are used in Nestwares by Chakraborty furniture?
We exclusively use 100% sustainable solid wood. Unlike mass-produced furniture, we avoid veneers and MDF, ensuring every piece possesses the "tactile depth" and multi-tonal grain that only genuine timber can provide.
Is every piece truly handcrafted?
Yes. Every item in our collection, from the Sculpted Artisan drawer fronts to the hand-turned spindle legs, is finished by master artisans. We celebrate the "human touch," meaning every piece is a unique one-of-a-kind original.
Will my piece look exactly like the photograph?
Because we work with natural solid wood and hand-applied finishes (like Golden Teak and Velvet Mocha), slight variations in grain pattern and tone are expected. These are not flaws but are the rhythmic signatures of nature.
How do I care for my solid wood furniture?
Dust regularly with a soft, dry microfiber cloth. Avoid harsh chemicals or direct sunlight. For surfaces that are carved with solid mango wood, we recommend using coasters and felt pads to preserve the hand-finished grain from heat and moisture.
Are your paints and finishes safe?
Absolutely. We use lead-free, eco-friendly finishes that are safe for your home and the environment, ensuring our "architectural soul" is as healthy as it is beautiful.
Ordering and Shipping
How do I place an order?
Simply select your desired piece on our store, add it to your cart, and follow the secure checkout process. You will receive a confirmation email immediately.
Where do you ship to?
We currently offer free shipping across the UK. We are expanding our reach everyday. Most of our Heritage collection pieces can be shipped globally, thanks to the our global distribution centres. If you are unsure whether we ship to your location, get in touch with us before placing an order.
What are your shipping lead times?
As an artisanal brand, we prioritize quality over speed. Standard delivery usually takes 7-10 days, while made-to-order pieces may longer lead times to ensure they meet our master-grade standards. Get in touch with us for our bespoke orders and we can provide a more accurate lead time.
How can I track my shipment?
Once your piece leaves our artisan facility, you will receive a tracking number via email so you can monitor its journey to your home.
Do you offer White Glove delivery?
Yes. For order values over £1000, we offer complimentary white-glove delivery. However, for any of our larger statement pieces, we offer a premium delivery service that includes room-of-choice placement and packaging removal for an additional cost.
Returns and Exchanges
What is your return policy?
We want you to love your "soulful anchor." If you aren't satisfied, you can return your item within 14 days of delivery, provided it is in its original condition and packaging. For more information, visit Return and Refund Policy.
What if my item arrives damaged?
While we take extreme care in packaging, accidents happen. If your piece arrives damaged, please contact us within 24 hours with photos, and we will arrange a priority replacement or repair.
How do I initiate a return?
Contact our support team at support@nestwares.com with our order number or fill out our Returns/Replacement form. We will guide you through the logistics of returning your handcrafted piece. For more information, please visit Refunds and Returns.
Are there restocking fees?
Because of the specialized logistics involved in transporting solid wood furniture, a restocking fee of 25% may apply to cover the return shipping and handling.
When will I receive my refund?
Once the item is returned and inspected by our quality team, refunds are processed back to your original payment method within 5-7 business days. Please note that your bank might take additional time to process the refund.
Payments and Promotions
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay through our secure checkout.
Do you offer "Buy Now, Pay Later" options?
Yes, we partner with Klarna and ShopPay to allow you to invest in a heritage piece now and spread the cost over manageable installments. We are also partnering with finance companies to give you even more flexibility to own your statement piece in the near future.
How do I use a discount code?
Enter your code in the "Gift Card or Discount Code" box at checkout. Please note that only one code can be used per order.
Do you have seasonal sales?
As a brand focused on "conscious luxury," we rarely run deep discounts. Instead, we offer occasional "Curated Events" to our email subscribers.
Is my financial information secure?
Absolutely. Our store is Level 1 PCI DSS compliant and uses 256-bit SSL encryption to ensure your data is always protected.
Sustainability and Ethics
Why does Nestwares by Chakraborty use Mango wood?
Mango wood is a sustainable byproduct of the fruit industry. Once the trees stop bearing fruit, they are harvested and replaced. This ensures no natural forests are depleted for our furniture.
Tell me about your partnership with GoodAPI.
As of 2026, we have integrated GoodAPI into our business model. For every purchase made, we contribute to global environmental restoration projects, planting a legacy with every piece sold.
How do you ensure ethical manufacturing?
In 2025, we completed an intensive supplier onboarding process. We work directly with master artisans, ensuring fair wages, safe working conditions, and the preservation of traditional carving techniques.
Is your packaging eco-friendly?
We are moving toward 100% plastic-free packaging. We currently use recycled cardboard and biodegradable buffers to protect your furniture during transit.
Do you offset your carbon footprint?
Yes. Through our GoodAPI partnership and localized shipping strategies, we work to offset the carbon generated during the transport of our heavy-timber pieces.
What is the "Human Touch" guarantee?
It’s our ethical promise. We guarantee that your furniture was made by humans, not machines. This keeps traditional craftsmanship alive and supports the communities of the artisans we onboarded in 2025.