Frequently Asked Questions
Product Information
Where do you source your products?
We source our products globally, partnering with trusted manufacturers who adhere to high-quality standards and ethical practices.
Are all your products available for immediate shipment?
Most items are ready for immediate dispatch. Some items, particularly custom pieces, may have a longer processing time, which will be noted on the product page.
Can I request customizations for certain products?
Yes, we offer customization options for select products. Please contact us for more details and to discuss your specific requirements.
How can I find out more about a product's specifications?
Detailed product specifications are listed on each product page, including dimensions, materials, and care instructions. If you need more information, please reach out to our support team.
Ordering and Shipping
How do I place an order?
Simply add the desired items to your cart, proceed to checkout, and follow the prompts to complete your purchase securely.
What shipping options do you offer?
We offer free shipping options to any part of the UK and various international shipping. Costs and delivery times vary based on your location and the shipping method selected.
Can I cancel or modify my order after it has been placed?
Orders can be modified or canceled within 12 hours of placement. Please contact customer service at support@nestwares.com as soon as possible to make any changes.
Do you provide tracking information for shipped orders?
Yes, once your order is shipped, we will send you tracking information via email so you can monitor its delivery status.
Returns and Exchanges
What is your return policy?
We accept returns within 14 days of purchase for most items in new and unused condition with all original packaging. For more information, visit Return and Refund Policy.
How do I process a return or exchange?
To initiate a return or exchange, please contact our customer service team at support@nestwares.com with your order number and details about the item you wish to return.
Are there any items that are non-returnable?
Yes, certain items such as personalized or custom-made products are non-returnable. Please check our Refund and Return policy for a complete list of non-returnable items.
What is your policy on refunds?
Refunds are processed upon receipt and inspection of the returned item. It can take up to 10 business days for the refund to reflect in your account. For more information, please check our Refund Policy.
Payments and Promotions
What payment methods do you accept?
We accept all major credit cards, PayPal, and other digital payment methods.
How often do you have sales or promotions?
We have seasonal sales and promotions throughout the year. Sign up for our newsletter to stay updated on special offers.
Do you offer gift cards?
Not as of yet, but we are working hard to bring a fantastic gift card experience for our customers to enjoy. Stay tuned.
Is there a loyalty program or rewards for frequent shoppers?
Our team is hard at work to implement a rewarding loyalty program for our loyal customers. Sign up for our newsletters to stay updated about our loyalty program.
Sustainability and Ethics
How do you ensure your products are ethically made?
We only collaborate with suppliers who demonstrate a commitment to fair labor practices and environmental sustainability.
Do you have any eco-friendly products?
Yes, we offer a range of eco-friendly products made from sustainable materials. We are also partnering up with charities around the world that work on eco-friendly initiatives to make our business as ecological as possible.
Do you participate in any environmental initiatives?
Yes, we are onboarding a host of partners who are involved in several eco-friendly projects. Our aim is to reduce the carbon footprint and promoting sustainability in the industry.
What are your commitments to animal welfare?
We ensure that no products are sourced from facilities that engage in unethical treatment of animals and actively seek suppliers who are certified for their humane practices.